What is Organic Medical Group?
We’re a family-owned Australian healthcare practice offering professional telehealth consultations with AHPRA-listed practitioners.
Understanding OUR CARE
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Who can use your services?
Australian residents aged 18+ seeking patient-centred healthcare consultations.
Are your practitioners qualified?
Yes. All practitioners are AHPRA-registered Australian healthcare professionals.
Is my information confidential?
Absolutely. We follow strict Australian privacy laws and use secure platforms.
What if I'm not tech-savvy?
Our video platform is simple to use. We’ll send clear instructions, and our team can help if needed.
What if I can't find a suitable time?
Contact us at [email protected] and we’ll work to accommodate your schedule.
Do you offer after-hours appointments?
We offer flexible scheduling. Check available times after completing pre-screening.
What if my internet drops during consultation?
Your practitioner will call you back or reschedule at no extra charge.
How do I prepare for my appointment?
Find a quiet, private space and have any relevant health information ready to discuss.
Will the practitioner have time for all my questions?
Yes, our consultations are unhurried. We ensure you have time to discuss your concerns.
Can I request a specific practitioner?
We match you with practitioners based on availability and expertise.
What if I need more time during my consultation?
Let your practitioner know. Extended consultations can be arranged if needed.
Are consultations recorded?
No, consultations are private and not recorded.
Can I get a consultation summary?
Yes, your practitioner can provide appropriate documentation following your consultation.